Cleaning & Restoration Altoona IA

 
 
 
 
 
 
 
  
 
 
 
  
 
 
 Jackie Schmitz 
 
2024-06-13
 
 
  
Worker were very pleasant and went straight to work. Did an amazing job!
  
 
  
 
 
 
  
 
 
 Sharon Clark 
 
2024-05-28
 
 
  
Very friendly cleaners, worked very hard and finished the job ahead of time. These guys went the extra mile!!!!
  
 
  
 
 
 
  
 
 
 LaRae Romo 
 
2024-04-11
 
 
  
So far the process has been an emotional roller coaster, but the professionalism and calmness that Xavier brings to the job is very helpful. Hunter is an eager helper and very helpful. James has a great team put together.
  
 
  
 
 
 
  
 
 
 Jonnie Wright 
 
2024-03-20
 
 
  
HUGE kudos and shout out to Selena, Xavier, Paul, and Jason at Integrity Cleaning. They were all just lovely to work with - friendly, engaging, awesome. I am a customer service trainer and own a business that provides CS training, so this is especially important to me. The cost of having mold testing, duct/furnace cleaned, carpets cleaned, and a general cleaning of a house we just purchased in Grinnell was on the high end of my expectations but seems, after researching this, to align with averages across the country. The "two star deduction" in my review is about James Miller, the owner. He is a pleasant man who is also a bit lacking in affect in terms of how he communicates. I'm guessing James is very left brained - which is important for running the day to day operations of a business but can at times get in the way of empathy, compassion, and reading the room. The best advice I can give - as a customer service trainer who owns a business that trains customer service - is to de-escalate conflict by apologizing first and finding a point of agreement. Any other response unnecessarily increases conflict. Take that advice and use as you see fit, James. Five starts for everyone else!

I want to amend my review - after receiving such a lovely response from James, both online and also via text. I so appreciate your thoughtful and measured response, James. In celebration of it - and in the good in all of us - and because it is never too late to do the (W)right thing - I have added two well deserved stars into my review. Awesome job, well done and we will absolutely be using your services again!
  
 
  
 
 
 
  
 
 
 Jay641 
 
2024-02-10
 
 
  
Judi and Alan Koch recently hired Integrity to empty and clean an abused rental.  Words can't express the efficiency and just plain hard work it took.  We were amazed and so grateful.  What a team!