Effective date: July 21, 2026
Integrity Cleaning & Restoration (“ICR,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, protect, and share information when you contact us, request service, visit our website, or communicate with us by text message.
1. Information We Collect
We may collect information that you provide to us, including:
- Your name, email address, telephone or mobile number, and service address.
- Details about your cleaning, restoration, remediation, or reconstruction request.
- Appointment, estimate, invoice, payment, and transaction information.
- Messages, call records, photos, and other communications related to your service.
We may also collect basic website usage and device information through ordinary website technologies.
2. How We Use Information
We use information to respond to inquiries; prepare estimates; schedule and provide services; send appointment, arrival, job-status, invoice, and customer-support communications; maintain business records; improve our services; prevent fraud; and comply with legal and safety obligations.
3. SMS Messaging Consent
When you give us permission to text you, you consent to receive conversational and service-related messages from Integrity Cleaning & Restoration at the mobile number you provided. Messages may concern estimates, scheduling, technician arrival, project updates, invoices, or customer support. Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing services.
To stop messages: Reply STOP at any time. For help, reply HELP or contact us at 641-791-2302 or integrity982@gmail.com.
4. Mobile Information Is Not Sold or Shared for Marketing
We do not sell, rent, or share mobile information with third parties or affiliates for marketing or promotional purposes. Text-message originator opt-in data and consent will not be shared with any third parties, except aggregators and service providers that help deliver and operate our text-messaging services. Those providers may use the information only to perform services for us.
5. Other Information Sharing
We may provide information to contractors and service providers that help us operate our business, process payments, maintain records, deliver communications, or perform requested work. We may also disclose information when required by law, to protect rights and safety, or as part of a business transfer. We do not permit service providers to use your information for their own marketing.
6. Data Security and Retention
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is completely secure. We keep information only as long as reasonably necessary for the purposes described here, for legitimate business records, or as required by law.
7. Your Choices
You may ask to review or correct personal information we maintain about you, subject to applicable law. You may opt out of text messages by replying STOP. You may still receive non-marketing communications needed to complete an active service or transaction through another channel.
8. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
9. SMS Messaging Terms
- Program: Conversational and service-related messages from Integrity Cleaning & Restoration.
- Opt-in: You may consent verbally, in writing, or through another clear affirmative action. Keep a copy of these terms for your records.
- Frequency and cost: Message frequency varies. Message and data rates may apply.
- Opt-out: Reply STOP to cancel. You may receive one final confirmation message. Reply START to re-enroll if available.
- Help: Reply HELP, call 641-791-2302, or email integrity982@gmail.com.
- Delivery: Wireless carriers are not responsible for delayed or undelivered messages. Delivery is not guaranteed.
- Privacy: Your information is handled as described in this policy. Do not send payment-card, medical, or other highly sensitive information by text.
10. Changes to This Policy
We may update this policy from time to time. The effective date at the top shows when the latest version took effect.
11. Contact Us
Integrity Cleaning & Restoration
402 1st Ave E, Suite A
Newton, IA 50208
641-791-2302
integrity982@gmail.com